Solo Physicians & Private Practices
Independent providers carry the full administrative burden alone. A virtual medical assistant handles scheduling, prior auths, and patient follow-up so you can see more patients without working longer hours.
HIPAA Compliant · Trusted Since 1980
Virtual Medical
Assistant Services
for Healthcare Practices
Administrative overload doesn't just slow your practice down — it burns out your providers. Our trained virtual medical assistants handle scheduling, prior authorizations, insurance verification, EHR documentation, and patient communication, so your clinical team can focus on care.
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+
Years of Healthcare Experience
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%
Documentation Accuracy Rate
0
hr
Avg. Admin Time Saved Per Provider Daily
0
/7
Support Available
No contracts required · Cancel anytime · Free onboarding
Physicians spend up to 2–3 hours on administrative work for every hour of direct patient care.
Virtual medical assistant services eliminate that burden without the cost, complexity, or risk of adding in-house staff.
What Is a Virtual Medical Assistant?
More Than Admin Support —
A Healthcare Operations Partner
A virtual medical assistant (VMA) is a trained remote professional who handles the day-to-day administrative and operational tasks that keep a medical practice running without occupying physical space in your office.
Unlike a front-desk employee, a VMA works within your existing EHR platform and workflow. They manage tasks that would otherwise fall on clinical staff, office managers, or worst of all the providers themselves.
At Chase Clinical Documentation, our virtual medical assistants are experienced in healthcare operations, familiar with specialty-specific workflows , and trained on your EHR system before they ever touch a chart.
The result: your team does less administrative work, your providers do more patient care, and your practice runs with less friction every single day.
Virtual Medical Assistant Handles
Virtual Medical Scribe Handles
Need both? Many Chase clients pair VMA services with a virtual medical scribe for complete documentation and administrative coverage. Know about Virtual Medical Scribes
Who We Help
Built for Every Type of Healthcare Practice
From solo physicians to multi-location medical groups, our virtual medical assistant services are designed to scale with your needs.
Multi-Provider Clinics & Medical Groups
Larger practices deal with higher volume administrative work. Our virtual staffing model scales across multiple providers, locations, and specialties without adding headcount or overhead.
Telehealth & Remote Healthcare Providers
Virtual-first practices benefit most from a fully remote administrative team. Our VMAs operate seamlessly inside your telehealth workflow, managing intake, scheduling, documentation, and follow-up.
Urgent Care Centers
High patient throughput demands fast, accurate administrative support. Our team keeps pace with urgent care volume without creating documentation backlogs or scheduling bottlenecks.
Specialty Practices
Cardiology, orthopedics, dermatology, psychiatry each specialty has its own documentation and administrative requirements. Our VMAs are trained on specialty-specific workflows and terminology.
Rural & Remote Healthcare Facilities
Facilities with limited staffing budgets or geographic constraints benefit directly from remote virtual assistant support professional healthcare administrative help without the overhead of local hiring.
Pain Points We Solve
Sound Familiar? These Are the Problems We Fix.
These are the administrative challenges healthcare providers tell us about every day. Our virtual medical assistants are built to solve every one of them.
Drowning in Prior Authorizations
Prior auth requests consume hours every week. Our VMAs manage the full prior authorization workflow, from submission to follow-up, reducing delays and denials.
Scheduling Bottlenecks
Overbooked days and missed appointments cost revenue. Virtual medical assistants handle patient scheduling, reminders, and rescheduling to keep your calendar running smoothly.
Patient Voicemails Piling Up
Delayed responses frustrate patients and create compliance risk. Our VMAs process and respond to patient voicemails promptly, including prescription refills and lab result notifications.
Insurance Verification Gaps
Unverified insurance at check-in leads to claim denials downstream. Our team verifies insurance eligibility before each patient visit, protecting your revenue cycle.
Claim Errors and Denials
Billing errors add up fast. Our claim scrubbing process catches issues before submission, reducing denial rates and improving first-pass claim acceptance.
Staff Burnout and Turnover
Hiring, training, and replacing in-house staff is expensive and disruptive. Our remote virtual staffing model gives you consistent, professional support without the HR burden.
Core Services
What Our Virtual Medical Assistants Do
A comprehensive set of healthcare administrative services, delivered remotely by trained professionals who know your workflow.
Patient Scheduling & Appointment Management
We schedule, confirm, and reschedule patient appointments across your calendar system, reducing no-shows and optimizing daily patient flow.
Prior Authorization Services
We submit, track, and follow up on prior authorization requests with insurers reducing delays in patient treatment and relieving your clinical team.
Insurance Eligibility Verification
Before each appointment, we verify patient insurance coverage, benefits, and co-pay requirements preventing surprise denials and improving check-in efficiency.
Patient Communication Services
We handle patient callbacks, voicemail responses, and appointment reminders including prescription refill notifications, lab result follow-ups, and general inquiries.
Referral Management Services
We coordinate specialist referrals, track their status, and ensure the documentation required for each referral is complete keeping care transitions smooth and compliant.
Claim Scrubbing & Insurance Follow-Up
Our team reviews claims before submission to catch errors that lead to denials. We also follow up with insurance companies to resolve outstanding or disputed claims.
EHR Documentation & Medical Records Management
We enter patient data, maintain accurate medical records, and manage document filing within your EHR keeping charts organized, complete, and accessible.
Client-Specific Custom Services
Every practice is different. We customize our virtual medical assistant services to fit your specific workflows, systems, and operational requirements including Spanish-language support.
Benefits
What Changes When You Add a Virtual Medical Assistant
The impact extends beyond reduced paperwork it improves provider wellbeing, practice efficiency, and the patient experience simultaneously.
Reduce Physician Burnout
Less administrative work means more energy for patient care. Providers who offload scheduling, prior auths, and documentation report meaningfully lower burnout levels.
Improve Medical Practice Efficiency
Administrative bottlenecks disappear when a dedicated VMA handles the workflow. Providers see more patients, charts close faster, and the day runs smoother.
Scalable Healthcare Staffing
Whether growing or managing volume spikes, our virtual staffing model scales with you no recruitment, no onboarding delays, no HR overhead.
Reduce Administrative Overhead Costs
Virtual assistants eliminate benefits, training costs, office space requirements, and turnover risk compared to in-house administrative staff.
Better Patient Experience
Faster call responses, timely scheduling, and fewer administrative errors contribute to a smoother patient journey and stronger retention.
Improved Revenue Cycle Accuracy
Insurance verification before visits and claim scrubbing before submission means fewer denials and payment delays protecting your practice's financial health.
Specialties We Serve
Virtual Medical Assistant Support
Across All Specialties
Our VMAs are trained to understand specialty-specific documentation requirements, clinical terminology, and insurance workflows.
Cardiology
Prior auths for cardiac procedures, test scheduling, and referral coordination for cardiology-specific workflows.
Family Medicine & Internal Medicine
High-volume primary care practices benefit most. We handle preventive care scheduling, chronic disease management follow-ups, and referral workflows.
Orthopedics & Physical Therapy
Pre-surgical documentation, imaging follow-up, physical therapy coordination, and post-op scheduling handled efficiently.
Psychiatry & Behavioral Health
Sensitive scheduling, insurance verification, and patient communication tailored to behavioral health practice requirements.
Urgent Care & Emergency Centers
Fast-paced environments need fast administrative support. Our VMAs keep up with high throughput without creating backlogs.
Dermatology, Pediatrics & Neurology
Specialty-trained VMAs manage prior authorizations, referrals, and patient intake workflows specific to each specialty's clinical environment.
Our Process
How We Get You From Consultation to Live Support
Onboarding is simple. Most practices are fully operational within a few business days. Here's exactly what to expect.
Fully operational in a few business days
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Specialty-Trained Assistants
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Medical Documentation
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Admin Time Saved Per Provider Daily
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Faster Approval Workflows
Free Workflow Consultation
We assess your practice's specialty, patient volume, EHR system, and current administrative pain points at no cost and with no obligation.
Workflow Assessment & Planning
Our team maps your existing processes from patient intake to chart sign-off to identify exactly where virtual medical staffing support will have the greatest impact.
VMA Onboarding & EHR Training
Your assigned virtual medical assistant is trained on your EHR platform, documentation preferences, specialty terminology, and clinical protocols before going live.
Go Live — Full Administrative Support
Your VMA begins handling scheduling, prior auths, patient communications, claim scrubbing, and documentation tasks within your practice's secure environment.
Ongoing Quality Assurance & Optimization
We review performance regularly, monitor accuracy, and check in with your team to ensure the service continues to meet your evolving needs.
Ready to get started?
Most practices are live within a few business days free onboarding included.
Get Free Consultation
HIPAA Compliance & Security
Patient Data Security Is Not Optional and Neither Is Our Compliance
Healthcare data is among the most sensitive information in existence. Every process, workflow, and technology we use is built around HIPAA compliance and patient privacy protection.
You will never have to wonder whether your practice is exposed. We operate under a signed Business Associate Agreement (BAA) from day one, and every VMA follows strict access control, secure communication, and data handling protocols.
Signed Business Associate Agreement (BAA)
Every client engagement is covered by a HIPAA-compliant BAA from the first day of service.
Secure Access Controls & Auditable Environments
Role-based access controls and auditable workflows ensure only authorized personnel access patient data.
Continuous Quality Assurance Monitoring
Documentation is reviewed for accuracy and compliance before reaching the provider for review or sign-off.
Performance You Can Measure
Chase Clinical Documentation consistently delivers across every metric that matters to healthcare providers.
99%
Documentation Accuracy
98%
Same-Day Task Completion
97%
Provider Satisfaction Rate
40+
Years of Healthcare Experience
Why Outsource?
In-House Admin vs. Virtual Medical Assistant Services
The cost comparison is clear — but the operational benefits go well beyond salary savings.
| Factor | In-House Staff | Chase VMA |
|---|---|---|
| Salary + Benefits | High annual cost | Flexible monthly fee |
| Onboarding Time | Weeks to months | Days |
| Turnover Risk | High | ✓ Managed by Chase |
| Scalability | Slow, costly | ✓ Instant |
| HIPAA Compliance | Your responsibility | ✓ Built in |
| EHR Training | Your cost, your time | ✓ Included |
| Quality Assurance | Often inconsistent | ✓ Monitored & reviewed |
| Contract Required | Employment contract | ✓ Month to month |
Why Chase?
Why Practices Trust Chase Clinical Documentation
Over four decades of healthcare operations experience means we understand what practices actually need not just what sounds good in a brochure.
40+ Years of Healthcare Expertise
Since 1980, we have served physicians, clinics, and medical groups across the United States giving us a depth of experience no startup can match.
Custom Solutions Not Cookie-Cutter Packages
We build our service around your workflow, your specialty, and your EHR — not the other way around.
Full-Service Documentation Ecosystem
Beyond VMA services, Chase also provides virtual medical scribes, AI scribe editing, medical coding, and transcription a complete documentation partner under one roof.
Affordable, Transparent Pricing
Our virtual medical assistant services are priced to deliver real ROI. No hidden fees, no long-term contracts, and no surprise charges. Month-to-month, cancel anytime.
Hours Tracking Portal
Our client portal lets you track exactly how many VMA hours have been used in any given month full transparency, always.
FAQs
Common Questions About Virtual Medical Assistant Services
What does a virtual medical assistant do?
A virtual medical assistant handles a range of clinical documentation and administrative tasks remotely. This includes real-time charting during patient visits, chart completion, referral coordination, prior authorization support, insurance eligibility checks, scheduling assistance, and administrative follow-up, all performed within your existing workflow and EHR environment.
How does the onboarding process work?
We begin with a workflow consultation to understand your practice environment. From there, your assigned virtual assistant is trained on your EHR system, documentation style, and specialty preferences before going live. Most practices are fully operational within a short onboarding window, with support available throughout the transition.
Which medical specialties do you support?
We support a wide range of specialties including cardiology, dermatology, orthopedics, family medicine, psychiatry, urgent care, and more. Our virtual medical assistants are trained to adapt to specialty-specific documentation requirements and clinical terminology.
Is this service HIPAA compliant?
Yes. HIPAA compliance is built into every layer of our workflow, from access protocols and communication channels to data handling and storage. We operate under strict confidentiality standards and can provide documentation of our compliance practices upon request
Can virtual medical assistants integrate with our existing EHR system?
Yes. Our team has experience across many of the EHR platforms used by US healthcare providers. We work within your current system rather than asking you to change your technology setup. If there are access or integration questions specific to your platform, we address those during the onboarding phase. We already have been able to integrate with some major EHR systems like NextGen & Eclinical Works. Our competent IT team could integrate with almost any EHR system in a matter of a couple of weeks.
How quickly can we get started?
After an initial consultation and workflow assessment, most practices can begin receiving virtual medical assistant support relatively quickly. The onboarding timeline depends on the complexity of your workflows and any EHR-specific setup requirements.
How do virtual medical assistants improve workflow efficiency?
By handling documentation and administrative tasks in real time, virtual medical assistants remove the bottlenecks that slow clinical workflows. Providers complete visits faster, charts are finalized sooner, and administrative staff can focus on higher-value functions. The cumulative effect is a noticeably smoother operational environment across the entire practice.
Ready to Get Started?
Stop Letting Admin Work
Run Your Practice
Join healthcare providers across the United States who trust Chase Clinical Documentation to manage the administrative work that slows their teams down. Free consultation. No contracts. Fast onboarding.
